4f111 Privacy Policy: How We Handle Your Information
4f111 collects only the account and transaction data needed to run your wallet, process Upay and Bank Transfer requests, and keep your records readable in your account dashboard. What we collect, why we hold it, and how you can act on it — this page covers all of that, and access to our platform depends on your local law and eligible regions.
Account data only
Upay & Bank Transfer context
Your records, your control
Jurisdiction-dependent access
POLICY SCOPE DETAIL
What Data 4f111 Collects and Why
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose, whether that is Upay or Bank Transfer. We also record transaction data each time you move funds into or out of your account wallet: deposit amounts, timestamps and the payment rail used. This record exists so you can verify your own history at any point from your account dashboard without contacting support. We collect device and session data — browser type, IP address and session duration — to maintain account security and detect access that does not match your usual pattern. We do not collect payment credentials such as bank PINs or mobile wallet passwords; those remain on your payment provider's infrastructure. Cookies are used to keep your session active and remember your language preference. You can manage cookies through your browser settings, though disabling them may affect how the account area functions. Our data handling practices apply to accounts held in regions where access is permitted under local law. If you access the platform from a region where eligibility is unclear, you are responsible for understanding your local legal position.
Upay transaction records
Bank Transfer deposit logs
Session and device data
Cookie preference controls
INSIDE VS OUTSIDE
Where This Privacy Policy Applies
This policy covers data collected through your 4f111 account and the actions you take on this site. It does not extend to third-party services you connect to from our pages. Understanding what falls inside and outside this policy helps you know who holds which part of your data.
Account Access
All data collected when you log in, update your profile or change account settings is covered by this policy. We hold this data on our systems and you can request a review of it through the account dashboard at any time.
Transaction Records
Deposit and withdrawal records tied to Upay or Bank Transfer are within scope. These entries appear in your account history and are retained for a period consistent with our operational and compliance requirements.
Site Content Interaction
Pages you browse, games you open and time spent in the lobby are logged as session data. This is used to maintain site performance and is not sold or shared with advertising networks outside our stated operational partners.
Third-Party Services
Payment providers, game studios and any external links you follow from our site operate under their own privacy terms. Once you leave our platform or interact with a third-party payment interface, their policy — not ours — applies.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options when it comes to the data we hold on your account. Reviewing your transaction history is the most direct route — open your account dashboard and navigate to the transaction records section to see every deposit and withdrawal tied to your wallet, including Upay and Bank Transfer entries. Each record shows the date, amount and payment method used, so you can cross-check against your own mobile wallet history. If your account details are incorrect — a wrong contact number or an outdated email address — you can update them directly in the account settings page. For changes that cannot be made self-serve, such as a name correction or a data deletion request, reach out to our support team through the contact routes published on this site. We aim to respond to data-related requests within a reasonable period, though we cannot guarantee a fixed turnaround. Eligibility to exercise these rights may depend on your local law and the region from which you access your account.
Review Your Records
Log into your account and open the transaction history section. Every Upay deposit and Bank Transfer entry is listed there with a timestamp so you can verify it against your own payment records.
Correct Account Details
Contact details and profile information can be updated from the account settings page. Changes take effect immediately and are reflected across your dashboard and any future transaction records.
Raise a Data Question
If you want to know exactly what data we hold on your account, contact our support team through the published channel on this site. Include your registered contact detail so we can locate your record accurately.
Request Data Removal
You may request that we delete your account data. We will process the request subject to any retention requirements that apply under operational or compliance obligations in your eligible region.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about this privacy policy, a concern about how your data is being used, or a request to update or remove information, use the contact routes published on this site. We do not accept privacy requests through social media or third-party channels — please use only the routes listed here so your request reaches the right team and can be matched to your account record.
Live Chat
Open the live chat widget from any page while logged into your account. Identify your request as privacy-related so the team can route it correctly.
Email Support
Send your data or privacy request to the support email address shown in the Help section of your account. Include your registered contact detail for faster matching.
Account Help Page
The Help section inside your account lists published support routes and explains what information to include when submitting a data-related request.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We take a straightforward approach to data: collect what is necessary, store it securely, and give you a clear path to review or question it. This section outlines the key areas of our data handling so you know exactly what is in place on your account.
Data Storage
Account and transaction data is stored on secured infrastructure. We do not retain payment credentials such as Upay PINs or Bank Transfer authentication codes — those remain within your payment provider's own system and never pass through ours.
Cookie Use
We use session cookies to keep you logged in and functional cookies to remember your display preferences. You can adjust cookie permissions in your browser settings. Turning off functional cookies may affect how your account area loads.
Data Retention
We retain account and transaction records for a period consistent with our operational requirements and any obligations that apply in your eligible region. Once a retention period ends, records are deleted or anonymised.
Policy Changes
When this privacy policy is updated, we publish the revised version on this page. Continuing to use your account after a change is posted means you have acknowledged the updated terms. Check this page periodically to stay current.
POLICY FAQ
Privacy Policy Questions Answered
These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on them.
What personal data does 4f111 collect when I register?
We collect your name, contact details and the payment method you select — Upay or Bank Transfer. We also log device and session data for security purposes. We do not collect payment credentials such as bank PINs or mobile wallet passwords at any stage of registration.
Can I see all the transactions linked to my account?
Yes. Open your account dashboard and navigate to the transaction history section. Every deposit and withdrawal — including Upay and Bank Transfer entries — is listed with a date, amount and payment rail so you can verify each entry against your own records.
Does 4f111 share my data with third parties?
We share data only with partners directly involved in delivering your account — payment processors and game studios where necessary for session integrity. We do not sell your personal data to advertising networks. Third-party services linked from our site operate under their own separate privacy terms.
How do I correct wrong details on my account?
Most contact and profile details can be updated directly from the account settings page. If the change cannot be made self-serve — such as a name correction — contact our support team through the live chat or email route published in the Help section of your account.
How long does 4f111 keep my account data?
We retain your account and transaction records for a period that meets our operational needs and any requirements that apply in your eligible region. Once a retention period ends, the relevant records are deleted or anonymised. You can ask about your specific record through support.
Does this privacy policy apply if I access the site from a different region?
This policy applies to your account regardless of where you access the site. However, your right to use the platform and your specific data rights depend on local law and the eligible regions we serve. If your region's rules affect your account, we will note that in any response to your request.
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